We are a different kind of agency
HelperChoice Platform helps employers save thousands of dollars in hiring fees by using technology to match with domestic helpers and ensuring that our process is extremely transparent.
Our contactless services
Search, chat, interview and process the visa from the comfort of your home. Avoid risks during the pandemic!
Find A Domestic Helper Online
Register on the HelperChoice platform, search, chat and interview domestic helpers directly!
Visa Process or Renewal Services
Process a new visa or renew your helper's visa. We deliver the documents directly to your door!*
*Anywhere in Hong Kong!
Supportive Customer Care
Our team is happy to support you and provide FREE mediation service when necessary
Find a helper with our subscription plans
Subscribe to our platform service to get unlimited access to over 20,000 verified helper profiles!
Book a call today.
Book a 15-min slot, we'll reach back to you at your preferred time.
Let our specialist clarify your doubts and guide you through the process of hiring a domestic helper.
Ethical and Transparent
At HelperChoice, we do not charge placement fees to domestic helpers and our rates to employers are one of the most affordable in the market.
Affordable Pricing
We use technology to be 2x more affordable than most domestic agencies in Saudi Arabia
Reliable & extensive database
You can contact unlimited profiles in our website within your subscription period. Our verified applicants are passport-ready and video-verified.
Responsive & Helpful
Our Arabic and English speaking support team is ready to answer your questions to find your best match.
Referral to Maarofa agencies
We have partnered with ethical recruitment agencies in Saudi Arabia who will process your domestic worker hiring through Musaned's Maarofa service - saving you thousands of riyals in agency fees!
FAQ
1. How to find a domestic helper on HelperChoice platform?
HelperChoice is a matching website and licensed employment agency. You can find a domestic helper on our online platform and then we can process their visa application for you.
Step 1. Sign up on HelperChoice platform
Step 2. After signup, choose a subscription plan on the dashboard in your account. See our Subscription Plans above.
Step 3. After payment, contact an unlimited number of domestic helpers and interview them directly within the designated time period of your subscription plan.
Step 4. Once you find a domestic helper, you may choose our visa process package (applicable for Filipino helpers only).
More user guides here.
Feel free to contact us if you have any inquiry.
2. How does the subscription plan work?
After successful signup, you may log in your account and click “Upgrade to Premium” (the orange box) on the dashboard. Choose a plan that fits your needs.
Upon successful payment, you will be subscribed to the designated plan. It means that you can contact, chat and schedule interviews with domestic helpers directly on our platform.
Please note that your subscription plan will be automatically renewed.
However, if you have already found a helper on our platform or you no longer need this service, you may cancel your subscription at any time by going to your account under “premium” -> “options” -> “cancel renewals”.
3. How long does it take to process the visa?
Generally speaking, when the domestic helpers are already in Hong Kong, it takes a shorter time to process their visa application.
Finished contracts and contract renewals take around 2 weeks to process the visa application.
Terminated contracts by either the employer or the helper will take around 6 weeks to process IF the helper is authorised to stay in Hong Kong by the Immigration Department.
However, you may expect longer delays up to 2 months if the helper is required to go back to the Philippines to activate her new visa.
If the helper is currently NOT in Hong Kong, you may choose “Overseas Visa” and it will take around 3 months to process the application.
4. Can HelperChoice process the visa for my helper even though she is not hired on HelperChoice platform?
Of course yes! We are more than happy to help you to process your helper’s visa application even though she is not hired from our platform.
The package includes all mandatory visa process fees without any hidden fees.
5. What is your refund policy?
With our 10 years agency experience in Hong Kong, workers’ visa applications are approved in most cases.
Nevertheless, if the worker’s visa application fails, we will provide you 3 month HelperChoice platform access for free and you may find a replacement on our platform.
Overseas Visa
In the event that the Worker is unable to start working in Hong Kong due to death, medical failure, pre-arrival disappearance on the worker’s part, or visa rejection by Hong Kong Immigration, you as the legal employer will be offered a 40% refund according to the Agency’s Protection Policy.
If the legal employer withdraws the application, the employer will be offered a 25% refund according to the Agency’s Protection Policy. Please note that there is no guarantee period after deployment and HelperChoice Ethical Service does not provide any free replacements.
Local Hire & Hire Renewal
If the employer cancels the application after we have prepared the contract and documents, we refund 75% of the payment.
If the employer’s application is not approved by authorities: We refund 70% of the payment.
6. How to contact us?
You may contact us via Whatsapp or book a 15-min consultation session with us.
Our ethical partners & collaborations
HelperChoice collaborates with local organisations to guarantee foreign domestic workers rights.
